Refund & Return Policy

At Velmont / Avyronas, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund & Return Policy below. This policy applies to all purchases made through velmontllc.online (the “Site”). By placing an order, you agree to the terms outlined here.

1. Return Eligibility

Standard, non-custom items may be returned or exchanged within 14 days of delivery. To be eligible, items must be unworn, unwashed, undamaged, and in the same condition you received them, with all original tags and packaging intact. We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Custom or personalized products (including tees with uploaded photos, names, quotes, or artwork)
• Painted or handcrafted tees made to order
• Items marked as “Final Sale” or “Clearance”
• Gift cards

If a custom or personalized item arrives damaged or defective, please see Section 4 below.

3. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We may ask for photos of the item and packaging to help us resolve the issue quickly. Once verified, we will offer a replacement, repair, or full refund, including any shipping costs you paid. We may require you to return the item before issuing a refund or replacement.

4. How to Start a Return or Exchange

To initiate a return or exchange, please contact us at velmont74@gmail.com or call +1 571 530 1338 with your order number and the reason for the return. Our team will provide you with return instructions and, if applicable, a return shipping address. Please do not send items back without first contacting us, as unauthorized returns may be refused.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5–7 business days. Please note that your bank or credit card company may take additional time to post the refund to your account. Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong item sent, damaged item).

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us within the 14-day return window. Exchanges are subject to product availability. If the requested item is out of stock, we may issue a refund instead. You may be responsible for any price difference and shipping costs associated with the exchange.

7. Return Shipping Costs

Unless the return is due to our error (e.g., damaged, defective, or incorrect item), you are responsible for paying the shipping costs to return your item. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Shipping costs are non-refundable.

8. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account and contact your credit card company or bank, as there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at velmont74@gmail.com.

9. International Returns

For international orders, the same return policy applies. However, you are responsible for all return shipping costs, customs duties, and taxes. We recommend marking the package as “Returned Goods” to avoid additional customs fees. We are not responsible for any delays or fees incurred during international returns.

10. Cancellations

You may cancel an order within 24 hours of placing it, provided it has not already been processed or shipped. To cancel, please contact us immediately at velmont74@gmail.com. Custom orders cannot be cancelled once production has begun.

11. Contact Us

If you have any questions about our Refund & Return Policy, please contact us at: