Shipping Policy

At Velmont / Avyronas, we aim to deliver your order as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through velmontllc.online (the “Site”). By placing an order, you agree to the terms outlined below.

1. Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day. Custom and personalized items may require additional production time, typically 3–5 business days, before they are ready to ship. You will receive a confirmation email once your order has been placed and another notification when it has shipped.

2. Shipping Methods and Delivery Times

We offer standard and expedited shipping options at checkout. Delivery times are estimates and begin from the date of shipment, not the date the order is placed. Typical delivery windows within the United States are:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days
• Priority Shipping: 1–2 business days

Delivery times for international orders vary by destination and customs processing. Estimated delivery for international orders is typically 7–21 business days, but may be longer depending on your country’s postal service and customs procedures.

3. Shipping Rates

Shipping rates are calculated based on the weight, dimensions, destination, and selected shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase. We may offer free standard shipping on qualifying orders over a certain amount, as indicated on the Site. Promotional free shipping offers are subject to change without notice.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Please allow up to 24 hours for tracking information to become active. If you do not receive a tracking number within the expected timeframe, please contact us.

5. International Shipping

We ship to many countries worldwide. International customers are responsible for all customs duties, taxes, and import fees imposed by their country. These charges are not included in the product price or shipping cost and must be paid by the recipient. We are not responsible for delays caused by customs clearance. Please check with your local customs office for more information before placing an order.

6. Customs, Duties, and Taxes

All applicable customs fees, import duties, and taxes are the sole responsibility of the customer. Velmont / Avyronas has no control over these charges and cannot predict their amount. If you refuse a package due to customs fees, the order will be returned to us, and you will be responsible for the original shipping charges, any return shipping fees, and any duties or taxes incurred. Refunds will be issued minus these costs.

7. Delays and Lost Packages

While we make every effort to ensure timely delivery, we are not responsible for delays caused by carriers, weather, natural disasters, customs, or other events beyond our control. If your tracking information shows no movement for more than 7 business days (domestic) or 14 business days (international), please contact us so we can assist you in filing a claim with the carrier. We are not responsible for lost or stolen packages after delivery has been confirmed by the carrier. If your package is marked as delivered but you cannot find it, please check with neighbors, your building management, or the local post office before contacting us.

8. Incorrect Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, please contact us immediately. If your order has not yet shipped, we will do our best to update the address. If it has already shipped, we cannot redirect the package, and you may need to place a new order.

9. Split Shipments

If your order contains multiple items, we may ship them separately to ensure faster delivery. You will not be charged additional shipping fees for split shipments. You will receive separate tracking numbers for each package.

10. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact us at: